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Fair prices
Our prices are consistent with our context : a company and a team based in France, products in stock, shipped from France.
Therefore :
- 20% of your payments are paid to the State.
- You avoid the feared customs fees in European Union.
And if you order several products, it is more interesting for us, then we share out.
We offer you the 5th item.
You have nothing to do. The amount of the less expensive product will be automatically deducted from the amount to pay !
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Secure payment
Payment by credit card using PayPlug secure payment gateway
High secure payment :
- PayPlug transactions are conducted on an established between the client and the payment server through a HTTPS link.
- Sensitive data such as credit card number of the customer and its expiry date, are fully protected and encrypted by SSL protocol to prevent information exchanged may be intercepted by a third party in the transaction.
- Card numbers are encrypted instantaneously and are not accessible by PayPlug traders. In addition, PayPlug does not retain card numbers and relies on a secure infrastructure approved by Visa, Mastercard, and Bank Card according to PCI-DSS like the best payment solutions offered by banks.
- All pages of PayPlug website and transmission links are secured by SSL and have a security certificate Thawte Extended Validation
If you are located in France : you can pay by cheque
For this payment option, the delivery will be longer as we need to receive the cheque before sending the order.
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Worldwide deliveries
Save in exceptional cases, your orders are shipped the working day after receiving your payment at the latest.
Our delivery fees are not only the postage costs, there are also the preparation, the equipment and the dispatch.
To make you feel comfortable, all our shipments are with tracking.
Over 60€ of purchase, it is better to choose a delivery mode with assurance.
Delivery times are indicative because postal services are sometimes late.
And for your pleasure, packing is made with care and products are well protected.
Deliveries in France
3 delivery modes :
- Lettre suivie (sans assurance) (4.10 €) : comfort with tracking, for small amounts orders
- Lettre recommandée (avec assurance) (8.90€) : serenity of an insured delivery, the most careful service from Postal Services
- Colissimo avec assurance (10.90 €) : for cumbersome and high values orders, including an insurance
Deliveries in French Overseas territories
3 delivery modes :
- Lettre suivie Outre Mer (sans assurance) (4.90 €) : comfort with tracking, for small amounts orders
- Lettre recommandée Outre Mer (avec assurance) (8.90 €) : serenity of an insured delivery, the most careful service from Postal Services
- Colissimo Outre Mer avec assurance (19.90€) : for cumbersome and high values orders, including an insurance
Deliveries outside France
3 delivery modes :
- Lettre suivie internationale (tracking number, no insurance) (7.90 €) : comfort with tracking, for small amounts orders
tracking until distribution for 20 countries (Germany, Belgium, Canada, Denmark, Spain, Italy, Estonia, United States, Finland, United Kingdom, Hong Kong, Irland, Iceland, Luxembourg, Malaysia, New-Zealand, Netherlands, Portugal, Singapore, Sweden, Swiss), and tracking until french border for other countries
- Lettre recommandée avec assurance (registered with insurance) (11.90 €) : serenity of an insured delivery, the most careful service from Postal Services
- Colissimo suivi international (tracking number, with insurance) (20.90 € for EU + Switzerland / 24.90 € for UK / 29.90 for Europe except UE, Switzerland, Russia, and for Norway and Maghreb / 39.90 for the rest of the World) : for cumbersome and high values orders, including an insurance
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Return policy
Products can be returned within 14 days.
Shipping costs are the responsibility of the customer.
Here are the conditions necessary to validate any return :
- the laces must be brand new, unused, unworn, without any mark nor fold, never put on the shoes ;
- especially for waxed cotton and leather laces, putting laces on sneakers marks them, we will not be able to take them back with marks ;
- waxed cotton laces must not be stretched in the width direction ;
- all the products must be returned in their original packaging, brand new, the packaging must be brand new too, without any mark and not ripped ;
- we do not pay custom fees for products returned, we kindly ask the customer to handle this point.
We kindly ask the customer to confirm by email that these conditions are gathered, then we send the return process.
As soon as we receive the package, we inspect the product and we immediately launch the process agreed with the customer by email (exchange or refund of the products).